Increase Your Tips: Success in the Service Industry

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Increase Your Tips: Success in the Service Industry

Course Details

Cost

FREE

Upcoming Schedule

  • On demand

Course Provider

Canvas Network online courses
The Canvas Network sets itself apart from other education providers by making learning current and directly relevant to you. For example, the network uses the AMC hit TV series "The Walking Dead" to teach lessons in survival, science and society. Looking to advance your business career even further? Learn from knowledgeable professors like Kirk O. Hanson. Hanson has 23 years of experience teaching business ethics and is the executive director for the Markkula Center for Applied Ethics at S...
The Canvas Network sets itself apart from other education providers by making learning current and directly relevant to you. For example, the network uses the AMC hit TV series "The Walking Dead" to teach lessons in survival, science and society. Looking to advance your business career even further? Learn from knowledgeable professors like Kirk O. Hanson. Hanson has 23 years of experience teaching business ethics and is the executive director for the Markkula Center for Applied Ethics at Santa Clara University. Learn about large events like the Olympics with professor Mark Wilson, who has visited eight world's fairs and two Olympics. The Canvas Network leaves behind the “one-size-fits-all” approach to online learning and offers classes taught by outstanding professors with course material that is made relevant to today's society.

Provider Subject Specialization
Education
Business & Management
10 reviews

Course Description

Are you currently working as a server at a restaurant or hospitality venue? Do you want to learn how to increase your tips? If so, this course will teach you about the tipping habits and behaviors of consumers and arm you with strategies to improve your customer service. This, in turn, will help increase your gratuity. You will understand customers’ needs, the importance of keeping customers happy, and strategies to offer tip-worthy service. In addition, you will learn how earning your degree in hospitality, recreation, and tourism will enable you to earn more money in the field.

Objectives

  • Understand the importance of meeting and exceeding guests' expectations.
  • Analyze best practices in customer service indicated by valid and reliable research.
  • Know customer service strategies that will increase your average gratuity.
  • Apply key behaviors in service failure situations to ensure a gratuity is still earned.

  • Target Audi...

    Are you currently working as a server at a restaurant or hospitality venue? Do you want to learn how to increase your tips? If so, this course will teach you about the tipping habits and behaviors of consumers and arm you with strategies to improve your customer service. This, in turn, will help increase your gratuity. You will understand customers’ needs, the importance of keeping customers happy, and strategies to offer tip-worthy service. In addition, you will learn how earning your degree in hospitality, recreation, and tourism will enable you to earn more money in the field.

    Objectives

  • Understand the importance of meeting and exceeding guests' expectations.
  • Analyze best practices in customer service indicated by valid and reliable research.
  • Know customer service strategies that will increase your average gratuity.
  • Apply key behaviors in service failure situations to ensure a gratuity is still earned.

  • Target Audience: This course is for anyone employed in the restaurant and service industry. The class is recommended for any age and skill level including high school, lifelong learners, and those currently employed as mangers in the restaurant industry who are seeking additional staff training tools.


    Course is offered by Ocean County College.

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