An Introduction to Operations Management

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10/10 stars
based on  108 reviews
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Start Date TBA
An Introduction to Operations Management

Course Details

Cost

FREE

Upcoming Schedule

  • TBA

Course Provider

Coursera online courses
Coursera's online classes are designed to help students achieve mastery over course material. Some of the best professors in the world - like neurobiology professor and author Peggy Mason from the University of Chicago, and computer science professor and Folding@Home director Vijay Pande - will supplement your knowledge through video lectures. They will also provide challenging assessments, interactive exercises during each lesson, and the opportunity to use a mobile app to keep up with yo...
Coursera's online classes are designed to help students achieve mastery over course material. Some of the best professors in the world - like neurobiology professor and author Peggy Mason from the University of Chicago, and computer science professor and Folding@Home director Vijay Pande - will supplement your knowledge through video lectures. They will also provide challenging assessments, interactive exercises during each lesson, and the opportunity to use a mobile app to keep up with your coursework. Coursera also partners with the US State Department to create “learning hubs” around the world. Students can get internet access, take courses, and participate in weekly in-person study groups to make learning even more collaborative. Begin your journey into the mysteries of the human brain by taking courses in neuroscience. Learn how to navigate the data infrastructures that multinational corporations use when you discover the world of data analysis. Follow one of Coursera’s “Skill Tracks”. Or try any one of its more than 560 available courses to help you achieve your academic and professional goals.

Provider Subject Specialization
Humanities
Sciences & Technology
4699 reviews

Course Description

**PART OF THE WHARTON FOUNDATION SERIES** Remember the last time you went to a restaurant. What did you expect from that restaurant? You wanted to find something on the menu that you liked, you wanted the meal to be prepared according to high quality standards, you wanted to get it quickly and didn’t want to pay too much money for it. Now, remember the last time you went to a doctor’s office or a hospital. What did you want the doctors and nurses to do? You wanted them to provide the right care for you, you wanted the care delivered with great quality, you wanted to get the care quickly, and you (or your insurance) didn’t want to pay too much for it. Put differently, the management skills that you need to run the operations of a restaurant are the same that you need to run a hospital. And these are the skills you will learn in this course. Specifically, you will learn how to improve productivity, increase responsiveness, provi... **PART OF THE WHARTON FOUNDATION SERIES** Remember the last time you went to a restaurant. What did you expect from that restaurant? You wanted to find something on the menu that you liked, you wanted the meal to be prepared according to high quality standards, you wanted to get it quickly and didn’t want to pay too much money for it. Now, remember the last time you went to a doctor’s office or a hospital. What did you want the doctors and nurses to do? You wanted them to provide the right care for you, you wanted the care delivered with great quality, you wanted to get the care quickly, and you (or your insurance) didn’t want to pay too much for it. Put differently, the management skills that you need to run the operations of a restaurant are the same that you need to run a hospital. And these are the skills you will learn in this course. Specifically, you will learn how to improve productivity, increase responsiveness, provide more choice to the customer, and deliver higher quality standards. In short, you will learn how to analyze business processes and how to improve them. Along the way, you will learn about topics such as Lean Operations, Six Sigma, and the Toyota production system, you will hear about bottlenecks, flows rates, and inventory levels. And, much, much more. Watch this video to learn more about the Wharton Foundation Series on Coursera: **Click below for the other Wharton Foundation Series courses:** [An Introduction to Marketing](https://www.coursera.org/course/marketing) [An Introduction to Corporate Finance ](https://www.coursera.org/course/finance) [An Introduction to Financial Accounting](https://www.coursera.org/course/accounting)
Reviews 10/10 stars
108 Reviews for An Introduction to Operations Management

Ratings details

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Rankings are based on a provider's overall CourseTalk score, which takes into account both average rating and number of ratings. Stars round to the nearest half.

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Jose Junco profile image
Jose Junco profile image
10/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
I highly recommend this course. It has the best ingredients to be a success: Excellent teacher, video lectures carefully prepared and edited, with excellent examples to assist the process of learning, and a very well designed and usable interface. It is the first MOOC I take and it has completely surpassed all my expectations. I look forward, Mr Terwiesch and his wonderful team could make the effort to create and advanced course on OperationsManagement. I am sure it will be another great success! Finally, I also would like to thank the Coursera staff for providing us with such amazing learning tool. José Antonio Rodríguez-Junco
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Anwer Khan profile image
Anwer Khan profile image
8/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
I like the course in a sense of learning, exposure and approach it is one of the best course for Operation management teams. Operation team must take it to see things from different angle.
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Séverine profile image
Séverine profile image
10/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
I would strongly recommend this course for all MBA students, MBA graduates and all professionals interested in the subject. Pr. Terwiesch is an outstanding teacher. He displayed amazing pedagogy. He makes concepts that are quite difficult totally understandable. He's very engaging. I have no doubt that the course totally maintains the integrity of the Wharton School course offering and that is great. You could tell this opinion was shared by the community of students. The posts on the forum were all enthusiastic, no negative comment. The stats of the course show that as well: 37,500 users responded to in-video quizzes, 10,000 users did at least one homework, 7,000 users took the final exam, You can get a glimpse of Pr Terwiesch's enthusiasm in the concluding video posted on youtube http://youtu.be/igEx_DQ4D5c If you take it seriously, the course can take up to 10-12 hours a week. The availavable materials are great to understand, adv... I would strongly recommend this course for all MBA students, MBA graduates and all professionals interested in the subject. Pr. Terwiesch is an outstanding teacher. He displayed amazing pedagogy. He makes concepts that are quite difficult totally understandable. He's very engaging. I have no doubt that the course totally maintains the integrity of the Wharton School course offering and that is great. You could tell this opinion was shared by the community of students. The posts on the forum were all enthusiastic, no negative comment. The stats of the course show that as well: 37,500 users responded to in-video quizzes, 10,000 users did at least one homework, 7,000 users took the final exam, You can get a glimpse of Pr Terwiesch's enthusiasm in the concluding video posted on youtube http://youtu.be/igEx_DQ4D5c If you take it seriously, the course can take up to 10-12 hours a week. The availavable materials are great to understand, advance your knowledge and retain what you've learned. After watching the course video lectures, you can do exercices with the professor in a review video, then do the practice problems for the week whose solutions are given in a separate file, then finally do the homework for the week that participates in the grade.
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Paloma García profile image
Paloma García profile image
10/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
I liked a to this course. The videos were really well made. The explanations were very good. I am looking forward for a second part of this course.
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Erin Mather profile image
Erin Mather profile image
10/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
This was a very practical course with immediate applications for professional and personal life. It was my first course and very well organized. A knowledge of algebra would be a good prerequisite given the formulas that have to be applied. Five stars for this course!
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Mihir profile image
Mihir profile image
10/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
Until middle of 2012 I knew that there is a discipline called operations management and Apple's CEO Tim Cook is an expert in it. Out of curiosity I took a class on coursera offered by Dr. Christian Terwiesch. Let me tell you all that it was the best thing ever happened in my business carrier. In any subject learning there are few phases (1) new knowledge/concept/view towards world (2) internalizing those concepts(3)applying those principles in real day to day life (4) feeling of empowerment. This course experience gave me all of them. For those who are engineers like me -- operations is just like designing a smart algorithm and this course helped me to realize that and apply that in my software development team so human capital is utilized the best. I am already seeing improvements in my world. Did I learn it all? NO. Definitely there is more room to learn. I will wait till Dr. Terwiesch offer more classes. However, this knowledge is... Until middle of 2012 I knew that there is a discipline called operations management and Apple's CEO Tim Cook is an expert in it. Out of curiosity I took a class on coursera offered by Dr. Christian Terwiesch. Let me tell you all that it was the best thing ever happened in my business carrier. In any subject learning there are few phases (1) new knowledge/concept/view towards world (2) internalizing those concepts(3)applying those principles in real day to day life (4) feeling of empowerment. This course experience gave me all of them. For those who are engineers like me -- operations is just like designing a smart algorithm and this course helped me to realize that and apply that in my software development team so human capital is utilized the best. I am already seeing improvements in my world. Did I learn it all? NO. Definitely there is more room to learn. I will wait till Dr. Terwiesch offer more classes. However, this knowledge is already making difference in my bottom line. At any point you can increase your profitability by improving your operations and this class helped me to make that happen. Dr. Terwiesch is the best choice for this discipline as well. He knows his stuff, he is enthusiastic about it and he is practical too. We did a real life challenge during course which was great experience. This was one of the best investments of time I made in my life and I encourage you all to do the same. Good Luck to you all.
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samweisz profile image
samweisz profile image
9/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
I thought the course was engaging since topics are presented in a way that is easy for anyone to relate to and see in his or her daily life. It makes you look at operations in a very different light.
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James profile image
James profile image
10/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
Learned a lot from this course. The Professor is very good at explaining all the concepts/formulas taught in the course.
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Rakesh profile image
Rakesh profile image
9/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
My first course and I had no idea about operations. But the ease in which professor took it and provided examples to understand the concept is brilliant. Exercises are made out to understand the concept and I can see that the professor has done his part well in the lectures. I have taken couple of other courses after this one, but compared to others, this course teached me a lot and lectures was dealt and provided to students in a intersting way.
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Jael Arias profile image
Jael Arias profile image
10/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
It's been a month now since we finished the course of Operations Management with Professor Christian and the experience was completely positive. For me, being from the Dominican Republic, it was great to share with people from many places and so different backgrounds. This course was a helper for me to recover my lost pasion for operations. The engagement of Professor Christian and the way he focused the course, undoubtedly is a great component difficult to find somewhere else. I am very sure that the knowledge I got from Introduction to Operations Management will help me in the future in my work experience as it helping me now to understand things from everyday life. Going to the bank, to the supermarket, to a restaurant, etc. it's not the same anymore. I am eager to take a more advance version of this course. Don't make us wait Christian.
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Dan Merry profile image
Dan Merry profile image
10/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
The operations management course was particularly good. More importantly, I have enjoyed the engaging teaching style of Prof. Terwiesch. I like the format which consisted of video lectures+ practice problems+ homework and then exam. It was, in my opinion, very effective in facilitating concepts acquisition. The course in itself is more than useful considering the wide range of applications one can tackle with this knowledge. I think one can make the most of this course by using the book written by Prof. Terwiesch. I recommend this course as I believe it will help anyone to look at operations with a fresh pair of eyes and new ideas for improvement.
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Rui Marques profile image
Rui Marques profile image
10/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
I give this course full grade in everything. I think the way our professor explained things, his examples, even his view of the subject are wonderfull. It's a pretty interesting course that will eventualy turn around the way you look at your everyday life. I realt recomend this course and I was hoping There would be some course continuing this one. Something like "Operations Management II" or "Operations Management Advanced".
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alvasvoboda profile image
alvasvoboda profile image
9/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
Professor Terwiesch makes a compelling argument over this series of lectures for the importance of efficiencies gained from applications of operations management for a sustainable world in the next century. Every model and tool is made concrete. I wasn't able to keep up with the pace this time around, but plan to continue reviewing the lectures and pick up where I left off next time it's offered.
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Elena Arens profile image
Elena Arens profile image
10/10 starsCompleted
  • 1 review
  • 1 completed
5 years, 9 months ago
Excellent course! Well-structured - individual concepts follow one another in a very logical order. Applicable to real life - it teaches new ways of thinking about even everyday situations. Rhythmic - well-balanced pace of formulas, frameworks, examples and quizzes. Exceptional teacher's ability to explain concepts in brief yet easily understandable way.
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Moe Ali profile image
Moe Ali profile image
10/10 starsCompleted
  • 1 review
  • 1 completed
6 years, 5 months ago
I recently finished reviewing an Introduction to Operations Management course. This course was taught by Christian Terwiesch from the Wharton School at the University of Pennsylvania on coursera.org. The course was free of cost and an excellent introduction to Operations Management. I would recommend this to anyone working in operations at any organization. The concepts taught where well explained and I was able to easily comprehend the material. As an engineer I have studied operations at the University of Waterloo (known as the MIT of Canada) but none of my operations courses were taught as clearly, with as much passion and with this much engagement. I currently work in Operations for Canada's largest telecommunications company and I feel I will be able to directly apply my learnings from the course at my company. In the past I have done internships as an engineer in the iPhone operations group at Apple in California and as an Asse... I recently finished reviewing an Introduction to Operations Management course. This course was taught by Christian Terwiesch from the Wharton School at the University of Pennsylvania on coursera.org. The course was free of cost and an excellent introduction to Operations Management. I would recommend this to anyone working in operations at any organization. The concepts taught where well explained and I was able to easily comprehend the material. As an engineer I have studied operations at the University of Waterloo (known as the MIT of Canada) but none of my operations courses were taught as clearly, with as much passion and with this much engagement. I currently work in Operations for Canada's largest telecommunications company and I feel I will be able to directly apply my learnings from the course at my company. In the past I have done internships as an engineer in the iPhone operations group at Apple in California and as an Assembly engineer at Toyota and I could relate with so much of the material in your course. I wish I took your course before working at those places because I would have been much more effective! This is an introductory course so you don't need any prerequisites for it. All you need is to be interested in the topic! If you are looking to understand how Apple managed the logistics of selling more than 5 million iPhones around the world in its first weekend (3 days) or how McDonald’s sell almost 2.5 billion burgers a year and gets most of their orders correct, it all comes down to successful operations management. To learn more about this I would highly recommend Professor Christian’s free Coursera course
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沈安 profile image
沈安 profile image
10/10 starsCompleted
  • 2 reviews
  • 2 completed
6 years, 6 months ago
This is one of my first structured online courses, and the experience was amazing. At the end, it still felt very intro level, but it covered so many interesting topics, such as Process Analysis, Bottlenecks, etc. and a lot of Japanese vocabulary thanks to Professor Terwiesch's love for the Toyota Production System. I hope someday that there will be a new course that builds upon this one.
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keb profile image
keb profile image
10/10 starsCompleted
  • 2 reviews
  • 2 completed
6 years, 6 months ago
Prof. Terwiesch's videos were consistently very clear and engaging. I definitely recommend this course!
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Vadim Solomonik profile image
Vadim Solomonik profile image
10/10 starsCompleted
  • 6 reviews
  • 6 completed
6 years, 6 months ago
hands down, the best business mooc. prof. Christian Terwiesch is terrific, he made the class absolutely perfect: no bugs, no errors, no issues so typical for other online courses. and it's effective like the Toyota production system.
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