Culture of Services: New Perspective on Customer Relations

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9/10 stars
based on  5 reviews
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Cost FREE , Add a Verified Certificate for $49
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Culture of Services: New Perspective on Customer Relations

Course Details

Cost

FREE,
Add a Verified Certificate for $49

Upcoming Schedule

  • Upcoming

Course Provider

edX online courses
Harvard University, the Massachusetts Institute of Technology, and the University of California, Berkeley, are just some of the schools that you have at your fingertips with edX. Through massive open online courses (MOOCs) from the world's best universities, you can develop your knowledge in literature, math, history, food and nutrition, and more. These online classes are taught by highly-regarded experts in the field. If you take a class on computer science through Harvard, you may be tau...
Harvard University, the Massachusetts Institute of Technology, and the University of California, Berkeley, are just some of the schools that you have at your fingertips with edX. Through massive open online courses (MOOCs) from the world's best universities, you can develop your knowledge in literature, math, history, food and nutrition, and more. These online classes are taught by highly-regarded experts in the field. If you take a class on computer science through Harvard, you may be taught by David J. Malan, a senior lecturer on computer science at Harvard University for the School of Engineering and Applied Sciences. But there's not just one professor - you have access to the entire teaching staff, allowing you to receive feedback on assignments straight from the experts. Pursue a Verified Certificate to document your achievements and use your coursework for job and school applications, promotions, and more. EdX also works with top universities to conduct research, allowing them to learn more about learning. Using their findings, edX is able to provide students with the best and most effective courses, constantly enhancing the student experience.

Provider Subject Specialization
Sciences & Technology
Business & Management
22122 reviews

Course Description

Customer service is a complex phenomenon where people engage in an extended interaction to co-create value. This course focuses on social and cultural aspects of services.

In this business and management course, you will learn how to analyze customer interactions, using video data taken in actual services. Through discussions of a variety of services such as sushi bars, restaurants, hotels and apparel, you will explore the nuanced and paradoxical nature of customer relations and discuss how to design services from cultural perspective.

This MOOC is sponsored by the Society for Serviceology.

Reviews 9/10 stars
5 Reviews for Culture of Services: New Perspective on Customer Relations

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Rankings are based on a provider's overall CourseTalk score, which takes into account both average rating and number of ratings. Stars round to the nearest half.

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Shigeto Iwabuchi profile image
Shigeto Iwabuchi profile image

Shigeto Iwabuchi

9/10 starsCompleted
1 year, 11 months ago
This course is eye opening and providing quick view for new way to design customer services. If you are in the customer service related personnel, this course will suggest additional viewpoints which will help to create new level of the service "between" the customer!
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Sasha Thomas profile image
Sasha Thomas profile image

Sasha Thomas

9/10 starsCompleted
2 years, 3 months ago
I thought the course was constructed based on the concept of business and marketing; however, I happily found that it was humanity-oriented study analyzing the core of services, or human-interaction based on contemporary philosophical and social study thinking along with scientific and logically gathered new data. The course moved on fairly quickly; still, with the thoughtful guideline per Dr. Yamauchi, I gained a great deal as I was motivated to apply my mind to it. I completed the course feeling greater reward than what I had expected at the beginning.
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Najib HILLI profile image
Najib HILLI profile image

Najib HILLI

10/10 starsCompleted
2 years, 5 months ago
Exceptional training! Very detailed course about "Customer Service Excellence and World Class Services". This wonderful course, aim to focus on how to understand "Customers Reactions" and "Underlying Behaviour". This motivating course also concentrate at us "as employee, how do we understand or translate "the verbal and non-verbal (body) language of our clients?" Multiple cases & scenarios are provided during the entire course: fast-food restaurant, Luxury Shop, hospitality, Michelin starred restaurant... If you are looking for High-Performance and Service Excellence to boost your professional career and exceed your clients expectations, this course is a must learn!!!!!! Love it!!!!
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David Calton profile image
David Calton profile image

David Calton

10/10 starsCompleted
2 years, 8 months ago
Awesome, great course, important wisdom often overlooked. Thanks for offering this course! Subject matter was so interesting I finished the course in a single day. Audited, but received an A grade. Never thought much about this subject before, also a great study in body language.
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CHARLES EFE profile image
CHARLES EFE profile image

CHARLES EFE

8/10 starsTaking Now
3 years, 4 months ago
This course is the key to growing and scaling your business. Customer service culture is the most valuable value an organisation can have. I will sure cash in on this knowledge in the fast growing non customer centric world.
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